Had an experience that feels wrong. This company claimed to check my network and add antivirus software and carried out a clean up. Can't find anything on my mac other than a large bill. Any advice would be much appreciated.
Thanks
iMac, iOS 9.1
It's a scam.
Sorry, but you've been scammed. What prompted you to contact them? Or was this based on a cold call from them?
Their number came up on the website of a printer company I was trying to contact, I assumed I was calling that company or their authorised agent.
Unfortunately, that is a common scenario. If you permitted the scammers to access your computer, you should consider it compromised and restore it using a backup that predates the intrusion. If you used a bank/credit card, consider it compromised and contact your bank for steps to deal with the fraud.
No one can determine such stuff from outside your computer.
If you did not ACTIVELY engage them for this purpose, and deliberately install their software for this purpose, they are simply lying to you to get your money, your credit card, or your identity. You are dealing with criminals who will tell you anything to get your money.
Excerpted from Effective defenses against malware and other threats:
Don’t rely upon Internet search engines to obtain technical support phone numbers:
Done, thanks for the advice.
If you gave them remote access to your computer, then you should immediately change all of your passwords; possibly change your email addresses/accounts, and definitely monitor your bank/credit card accounts. Also, do NOT pay; if you gave them an account number, report it as a scam and get a new credit card. Since no one knows if/what they might have installed, I would actually be so radical as to erase and reinstall from scratch.
If you gave them remote access to your computer, then you should immediately change all of your passwords; possibly change your email addresses/accounts, and definitely monitor your bank/credit card accounts. Also, do NOT pay; if you gave them an account number, report it as a scam and get a new credit card. Since no one knows if/what they might have installed, I would actually be so radical as to erase and reinstall from scratch.
Are uk database technologies ltd a scam?
